Coaching for Behavior Change at ADP©
Making changes stick often comes down to the ability for individuals to change their behavior, which we all know is easier said than done!
Join us as we learn from Tom Mueller, Vice President of Client Experience and Candy Cousimano, Leadership Quality Coach at ADP© to hear how they transformed their internal mentoring program to a coaching program for leaders to build manager capabilities in coaching for associate behavior change.
Tom and Candy will discuss the shift from mentoring associates, to a focus on both new hires as well as leadership in order to better equip managers to coach their direct reports. They will focus on the WHY behind the shift, highlight the transformation, and then discuss the composition of their current coaching program.
This program will help you improve your ability to:
About the Presenters:
Tom Mueller, Vice President of Client Experience at ADP
Candy Cousimano, ADP Leadership Quality Coach
Tom and Candy have worked over the past few years to create a client-focused culture at ADP, leveraging mentoring and coaching programs to achieve organizational improvements.
Tom currently leads an organization whose primary focus is to listen to, analyze, and inspire improvements based on the Voice of the Client serving a client base of over 400,000 small business clients. He holds a BA in Business Management and is Net Promoter Certified.
Candy received her Master’s Degree in Organizational Management and holds certifications in coaching, payroll, and human resources. She previously led an internal mentor team and currently works as a coach to frontline leaders.
Agenda
7:30 AM Arrival and informal networking
7:45 AM Welcome and presentation of Change Model relevant to case study
8:00 AM Structured networking around Change Model
8:15 AM Presentation of Case Study
8:45 AM Questions & group discussion with Presenter about Case Study and Change Model
8:55 AM Personal application
9:00 AM Close
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