OC January Chapter Learning Event: The Customer Centricity (C3) Imperative: Getting Your Senior Leaders Attention Around the Connection Between Culture, Engagement, and Revenue

  • 01/25/2017
  • 7:15 AM - 9:30 AM
  • DoubleTree Club Hotel, 7 Hutton Centre Dr., Santa Ana, CA

Registration

  • NOTE: Members can only register other members under the same registration. If you want to register a different member type, please start another registration.
  • For registrations after earlybird pricing ends and walkins. Members can only register other members under the same registration. If you want to register a different member type, please start another registration.
  • For members of ATD-LA, ATD-SD, ATD-IE, and ISPI-LA. Members of ATD National are not eligible for this rate. (If you are a member of ATD-OC, DO NOT Register under this category. Please login and register as a member.)
  • For members of ATD-LA, ATD-SD, ATD-IE, and ISPI-LA. Members of ATD National are not eligible for this rate. (If you are a member of ATD-OC, DO NOT Register under this category. Please login and register as a member.)
  • For registrations after earlybird pricing ends and walkins.
  • For registrations after earlybird pricing ends and walkins.

Pre-registration is now closed,
but we welcome walkins.

We are trying something new this year! This is a Breakfast Meeting!

Are you challenged with any of the following?

1. Getting senior leaders to understand the connection between culture, development, and the bottom-line

2. Helping leaders understand the importance of creating a customer-centric culture as their only competitive edge

3. Having your training budget cut because you don’t have the data to prove your case

4. Helping your organization stay competitive in today’s hyper-competitive world

5. Having difficulty getting everyone in the organization aligned from the board room to the front line to your organization’s vision, mission, and values

If you answered “yes” to any of these statements, you need to attend this meeting.

Pattie Grimm will be sharing some new insights on creating a customer-centric culture and how to measure the impact of employee alignment, empowerment, customer, and competitive knowledge. This informative and interactive session will help you elevate your programs and gain senior management’s buy-in and support of your talent development programs.

Key Topics:

  • Understand the connection between customer centricity and business performance
  • The 7 cultural traits of a customer centric culture
  • How data proves proof to senior leaders on the need for talent development programs
  • How to create a vision alignment map which aligns everyone from the board room to the front line

About Our Speaker:

Pattie Grimm’s passion over the past 30 years has focused on leadership, culture change, sales leadership, and team development. She started her career in financial services where she moved up through the organization eventually serving as Vice President of People and Customer Excellence, transforming the company into the sales and service leader in the industry. She later joined Microsoft where she focused on their transformation to a customer-centric and sales excellence company.

Most recently, she published her book, Quiet Women Never Made History – Be Strong, Stand Up and Stand Out with the subtitle “Let’s Go Kick Some Glass”. Pattie is a frequent speaker on women’s leadership, leadership, teams, and change management as well how to build a customer-centric organization.

Patti’s book on Amazon:
https://www.amazon.com/dp/0692742417

Patti’s LI profile: https://www.linkedin.com/in/pattie-grimm-1700931?trk=hp-identity-photo

SCHEDULE:

7:15 AM   Registration & Doors Open~Informal Networking

7:30 AM   Welcome, Structured Networking Activity

8:00 AM   Breakfast

8:15 AM   Keynote Speaker

9:30 AM   Adjourn



This topic aligns with ATD competencies of:

  • Change Management
  • Performance Improvement
  • Integrated Talent Management
  • Managing Learning Programs

To find out more about the ATD Competency Model for the Training and Development Profession, visit http://www.astd.org/Certification/Competency-Model.


Take your knowledge to a new level and get access to exclusive info about the Competency Model for ASTD National members by becoming a Power Member (member of the Orange County Chapter and National). Find out more here.

About Registration:

Earlybird registration ends at 5 p.m. on the Monday before the meeting.

For evening meetings: Pre-registration closes at noon on the day of the meeting, but walkins are welcome.

For breakfast & lunch meetings: Pre-registration closes at noon on the day before the meeting, but walkins are welcome.

Cancellation/refund deadline is noon on the Monday before the meeting. No shows will be charged in full.





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