Transforming in Volatility, Uncertainty, Complexity and Ambiguity (VUCA)

  • 02/20/2020
  • 6:30 PM - 8:30 PM
  • University of Southern California, Ronald Tutor Campus Center, Room TCC 227, 3607 Trousdale Parkway, Los Angeles, CA 90089

Every organization and every industry has unique characteristics that form the basis for the strategy behind their learning and development efforts. At Panera these characteristics include moving from a public, founder-led company, to a privately held corporation. Panera is in an industry that celebrates when turnover is below 100% annually. It has had three CEOs in 18 months with a massively distributed, deskless hourly workforce that is 140k and growing.

How do you establish the “right” learning strategy in today’s VUCA world?

What are learning leaders looking for from their teams, their learners and their vendor partners that will help build sustainable impact on their businesses?

This discussion will pull the curtain back on how learning strategy is really made and help you think through what you can do to help the modern learning function succeed.

This event is sponsored by the ATD-Los Angeles Chapter. 

Click here to go to their site for registration.

 At the end of this session you will learn:

  • What are the factors that learning leaders consider when building a strategy 
  • Investigate methods to help ensure leadership buy-in for training initiatives 
  • What the learning team should be thinking and doing to maximize their contributions and grow their own careers 
  • How Learning and Development leaders see the role of vendor partners in delivering value through the learning function 
  • A look at some of the training methods and techniques Panera uses to address the challenges of their industry

About the speaker:

Scott Millward is Senior Vice President of Panera’s Learning & Development team responsible for the instructional design, field training, and associate communications that support the ongoing training and development of associates throughout Panera. Scott most recently served as Chief Learning Officer at Farmers Insurance where he managed the University of Farmer’s business unit. While in this role, he led a full organizational redesign to modernize the university operations and delivery model. Prior to that, he held a variety of roles focused on learning and organizational development, including Chief Talent Officer at Farmers Insurance; Vice President, Learning and Development at Warner Bros. Entertainment; and Vice President, Organization Development and Training at Fox Networks Group. In addition to his corporate experience, Scott has been a college professor at seven different California colleges and coached competitive debates.





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