2-Day Workshop: Crucial Conversations ~ Tools for Talking WHEN STAKES ARE HIGH

  • 08/15/2013
  • 8:00 AM
  • 08/16/2013
  • 5:00 PM
  • EL Pollo Loco (Corporate Offices), 3535 Harbor Blvd., Suite 100, Costa Mesa, CA 92626


  • Only other ASTD-OC members can be registered at this rate.
  • Rate applies to chapter members of ASTD-Los Angeles or ASTD-San Diego
  • Includes 1year of new ASTD-OC membership.

Registration is closed

How do you approach your “crucial conversations”? Do you skip asking tough questions to avoid challenging responses? Do you have trouble being direct when you need to say “no” to a manager’s request? Do you hesitate advising a client that their resolution to an issue may require more than training?

Have you found it difficult to be direct in conversations such as:

  • Letting a client know that requirements are out of scope
  • Telling a manager deadlines and expectations are unreasonable
  • Informing a stakeholder that a project deadline is at risk
  • Coaching an underperforming employee

Crucial Conversations teaches you how to speak and be heard (and encourage others to do the same), in order to surface the best ideas, make the highest-quality decisions, and then act on decisions with unity and commitment.

Develop skills that can help you improve how you communicate during:

  • The training needs assessment process
  • Stakeholder meetings
  • Project team meetings
  • Performance improvement discussions
Attend this 2-day workshop to learn how to create alignment and agreement by fostering open dialogue across all levels of an organization.

Crucial Conversations teaches participants how to:

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements

All participants will receive:

  • Crucial Conversations Participant
  • Toolkit (157-page training workbook)
  • Cue cards and model card
  • A copy of Crucial Conversations: Tools for Talking When Stakes are High, 2nd edition
  • Crucial Conversations Audio Companion
  • A course completion certificate
  • Post-training participant website: videos, exercises, assessments, additional reading, and more (ChangeAnything.com)
Click on the below links for more course information:

Course Details

Course Overview

Topics covered in this workshop align with ASTD competencies of Personal Skills, Business Acumen, and Interpersonal Skills.

This workshop is being offered exclusively to ASTD- Orange County members and Affiliates at a very special one-time only rate (this program is normally $1,195)! All attendees must be an ASTD-Orange County member or Affiliate (affiliations will be verified).

About your facilitator: Christopher Veal
A full-time coach and training professional, Christopher is dedicated to helping others connect with their purpose in order to live passionately and powerfully. An admitted lifelong learner, he enjoys discovering and sharing ways for others to learn and grow so that they can lead the fulfilling lives they desire.

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