How do you approach your “crucial conversations”? Do you skip asking tough questions to avoid challenging responses? Do you have trouble being direct when you need to say “no” to a manager’s request? Do you hesitate advising a client that their resolution to an issue may require more than training?
Have you found it difficult to be direct in conversations such as:
Crucial Conversations teaches you how to speak and be heard (and encourage others to do the same), in order to surface the best ideas, make the highest-quality decisions, and then act on decisions with unity and commitment.
Develop skills that can help you improve how you communicate during:
Crucial Conversations teaches participants how to:
All participants will receive:
Topics covered in this workshop align with ASTD competencies of Personal Skills, Business Acumen, and Interpersonal Skills.
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