Trainer's SIG ~ "How Do I Respond to That?"

  • 03/28/2014
  • 9:00 AM - 11:00 AM
  • Webster University, 32 Discovery, Irvine CA 92618
  • 23

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As a facilitator, have you ever been surprised, stunned or annoyed by a participant contribution? Maybe it was an incorrect, off-topic or way-out-in-left-field answer to a question you asked. Maybe it was an off-the-wall or inappropriate comment. Or perhaps you’ve been challenged, confronted or even yelled at.

Instructor-led training includes many unpredictable elements, and our learners can be some of those elements.

Join us at the March 28th Trainers’ SIG to enhance these skills:

  • Preserve the self esteem of your participants when they provide incorrect information
  • Maintain the integrity of the learning experience despite efforts to derail it
  • Keep your cool when people behave badly

We hope to see you there!

Our Facilitator

With over 20 years experience working in a variety of L & D capacities, Denise Lamonte, ASTD-OC's 2011 President, excels in creating innovative learning solutions that achieve business goals.  As a presenter, Denise’s goal is always to create interactive learning experiences that provide practical and applicable take-aways.





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