OC January Chapter Learning Event: How to Prove that You are Listening

  • 01/28/2015
  • 6:00 PM - 8:00 PM
  • DoubleTree Club Hotel, 7 Hutton Centre Dr., Santa Ana, CA

Registration

  • For members of ASTD-LA, ASTD-SD, ASTD-IE ISPI-OC and ISPI-LA. (If you are a member of ASTD-OC DO NOT Register under this category. Please login and register as a member.)
  • For members of ASTD-LA, ASTD-SD, ASTD-IE ISPI-OC and ISPI-LA
  • For registrations after earlybird pricing ends and walkins. Members can only register other members under the same registration. If you want to register a different member type, please start another registration.
  • Register by noon on the Monday before the meeting to receive the early registration rate. NOTE: Members can only register other members under the same registration. If you want to register a different member type, please start another registration.
  • Early registration rate ends at midnight the Tuesday before the meeting. Non-members can only register other non-members under the same registration. If you want to register a different member type, please start another registration.
  • For registrations after earlybird pricing ends and walkins. Non-members can only register other non-members under the same registration. If you want to register a different member type, please start another registration.
  • Early registration rate ends at midnight the Tuesday before the meeting. NOTE: Students can only register other Students under the same registration. If you want to register a different member type, please start another registration.
  • For registrations after earlybird pricing ends and walkins. Students can only register other Students under the same registration. If you want to register a different member type, please start another registration.

Pre-registration is now closed, but we welcome walkins!

Isn’t it interesting that you believe you are a good listener and know hardly ANYONE ELSE who is? Most everyone thinks they are a good listener. They probably can’t picture themselves needing undefined or heaven forbid--buying, a self-help book on listening.

Turn the situation around and you can name an endless number of people who are terrible listeners. Poor listening can hurt performance and derail a career and even an organization. Poor listening is often a main source of leadership "pain”. You know the symptoms of poor listening:

  • Unclear communication across-the-board
  • Weak execution of projects
  • Low customer satisfaction
  • Unqualified hires
  • Top talent turnover
  • Little to no innovation
  • Demotivated workers
  • Finger-pointing

Sound familiar? Most leaders think they are good listeners. Jon’s mission is to change the way leaders listen so organizations can have more effective conversations.

Why do today’s great leaders need to be great listeners? Because those who listen effectively are perceived to be more strategic, collaborative, and empathetic--all traits that ultimately influence others to follow them.

Join us to learn What listening really is and a practical way to quickly improve that skill.

  • Learn how to take your random collection of listening behaviors – many of which are ineffective – and transform your ability with focus on the one powerful behavior that assures people you are listening to them.
  • Learn the three characteristics of the one behavior which have the most potential to change the way you relate to others.
  • Learn how to coach and train others to do the same

In this program you will immediately improve your communication skills during the interactive portion of the program. You will learn

  • The difference between horizontal questions and vertical questions
  • How to go deeper in conversations
  • How good questions demonstrate cooperative and empathetic behavior
  • How to become a great conversationalist

Your listening skills will make a difference in your organization. And you will walk away knowing the value of effective listening and the abilities to help others including the ability to work with cross functional teams.

About the Presenter

Jon F. White, co-author of What You Don’t Know About Listening (Could Fill a Book), began his career as an educator; not surprisingly, his subject was Communications. Then he moved on to build a small chain of travel agencies, later sold for ten times his initial investment. Jon followed that with 20 years as a successful top-level business leader in the medical device industry.

Mr. White now infuses his work as an Executive Coach, Leadership Consultant, and valued Speaker with the practical knowledge he brought from each of his past experiences. Jon has worked with senior leaders throughout North America, Europe, the Middle East and Asia and has consulted for a wide range of companies, including Pacific Life, Qualcomm, Jenny Craig, Disney, Black and Decker, Callaway Golf, Chrysler, Kinder Morgan, Ingram Micro, Fieldstone Communities, Quest Diagnostics, and State Street Financial, to name just a few.

With a passionate interest in the behaviors necessary to provide outstanding leadership, Jon’s professional journey has led him to focus on Listening because he believes it to be the skill that is fundamental to almost all other leadership attributes.

Jon holds certificates in Leadership Effectiveness Analysis, Personal Directions, and Strategic Directions from Management Research Group and the MBTI from the Center for Applications of Psychological Type. He is a graduate of the State University of New York College at Oneonta and received his Executive MBA from Rensselaer Polytechnic Institute.

www.WHATYOUDONTKNOWABOUTLISTENING.com

http://whatyoudontknowaboutlistening.com/meet-the-authors/

This topic aligns with ASTD competencies of:

X

Change Management

X

Performance Improvement

 

Knowledge Management

 

Instructional Design

X

Coaching

 

Training Delivery

 

Integrated Talent Management

 

Learning Technologies

 

Managing Learning Programs

 

Evaluating Learning Impact

To find out more about the ASTD Competency Model for the Training and Development Profession, visit http://www.astd.org/Certification/Competency-Model.

Take your knowledge to a new level and get access to exclusive info about the Competency Model for ASTD National members by becoming a Power Member (member of the Orange County Chapter and National). Find out more here.

About Registration:

Earlybird registration ends at noon on the Monday before the meeting.

For evening meetings: Pre-registration closes at noon on the day of the meeting, but walkins are welcome.

For lunch meetings: Pre-registration closes at noon on the day before the meeting, but walkins are welcome.

Cancellation/refund deadline is noon on the Monday before the meeting. No shows will be charged in full.





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