BizSIG ~ Engaging Excellence: Feedback and Decision to Act

  • 10/12/2015
  • 10:00 AM - 1:00 PM
  • Webster University, 32 Discovery, Irvine CA 92618


  • Registration code is required.
  • You must login to the website to access this rate.
  • You are an affiliate if you are a member of one of these organizations: ATD-LA, ATD-IE, ATD-SD, ISPI-OC, ISPI-LA.

Registration is closed

We continue our work with Peter Block’s book Flawless Consulting Flawless: A Guide to Getting Your Expertise Used. This time focusing on the “Feedback and Decision to Act” phase.

The five phases of any consulting project are:

  1. Entry and contracting
  2. Discovery and dialogue
  3. Feedback and the decision to act
  4. Engagement and implementation
  5. Extension, recycle, or termination

Have you ever heard the phrase: we’re working on the wrong end of the problem. When engagement and implementation problems arise, many mistakenly believe these problems grew out of engagement and implementation issues. That’s working on the wrong end of the problem.

The reality is, most problems take a foothold in the “Feedback and Decision” phase of the consulting process. The strong desire to move forward with a project often leads to compromised feedback and decisions. Unless you can drive the conversations during this phase to the tough subjects, your projects will rarely succeed.

Ever been involved in a project where:

  • Critical information is ignored
  • Stakeholders are silent
  • Leadership not listening
  • Data “swept under the rug”

These are the events that occur in the “Feedback and Decision” phase that lead to problems during “Implementation.” Learn how to avoid these problems.

External consultants face these phases directly on every assignment.

Internal consultants DO have an opportunity to avoid them because they can be silent and still collect a paycheck. Though as an internal learning and development specialist, your future, and the future of your projects, depends more and more on the consulting skills you develop to use within your organization.

Come to this BizSIG session and learn how to make the difficult discussions easy and increase your implementation success by increasing your ability to influence owners, executives, managers, co-workers, and everyone else.

Remember, Peter Block’s definition of a consultant: a consultant is a person who is trying to have some influence over a group or organization but has no direct power to make changes or implement programs.

So if you are passionate about your job, your role within the organization, and your ideas, join us for this BizSIG session.

You will be provided tools to widen your sphere of influence. This session will also be highly interactive and informative. The word that best describes Peter Block’s work is authentic. And that’s how you will describe your experience in this session: authentic.

Come ready to take your skills to the next level and join us in the fun and learning.

About the Facilitator:

Jeffrey Hansler, author of Sell Little Red Hen! Sell! published in eleven languages, is a consultant and educator. An expert at organizational development, leadership, and persuasive communication, he is well versed in our industry with extensive consulting experience in construction, healthcare, government, tech, manufacturing, and service.


10:00 to 12:00    Meeting

12:00 to 1:00      Networking Session
                            (food will be provided)

Event pricing….

There is always event pricing for the BizSIG. Part of the money supports the chapter, part is compensation for our speakers, and part is used for special events and catering.

  • BizSIG members: $10 (you must be logged in and use your special BizSIG code to access this rate)
  • ATD-OC members and affiliates: $20
  • Non-members: $30

For information on becoming a BizSIG member, click here.

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